Locksmith FAQs

Stay calm, check whether another door or window can be used safely, and call us with your address. We'll give you a price and an arrival time, then get you in without damage wherever possible.

Yes. Locksmiths use techniques such as picking, latch slipping and specialist bypass tools, which is exactly why we always check proof of address first.

Any situation where you can't get in, can't lock your property, or a lock has been damaged in a break-in. If you're unsure, call us for advice.

Yes. We free stuck keys and extract broken ones with proper tools, then check the lock for damage. See our broken keys page.

If there's any danger to life, call 999 first. Then tell us immediately when you call, and we'll prioritise reaching you.

Yes, every night, including weekends and bank holidays.

We give you a fixed total for the job before a locksmith sets off. It covers the work and parts we've agreed, with no surprise extras.

Every door and lock is different, so a fixed list would either overcharge simple jobs or undercharge complex ones. A quick call or photo lets us price your job accurately.

No. Getting a locksmith to you is already included in the fixed price we quote.

Yes. You'll get an itemised invoice for every job we complete.

Yes, if they've agreed to it. We regularly invoice landlords and agents directly.

Often, yes. A clear photo of the lock face and the edge of the door lets us identify the lock and give you a likely price.

A night latch locks automatically when the door shuts and opens with a key outside or a knob inside. A deadlock only locks with a key, making it much harder to force. Most timber doors should have both.

It's a burglary method that breaks a weak euro cylinder in two to open the door. Anti-snap cylinders rated TS007 3-star or Sold Secure Diamond are designed to resist it.

Look for a Kitemark with stars or a Sold Secure logo on the face of the cylinder. If there are no markings at all, it's probably a standard cylinder.

There's no fixed lifespan. Replace a lock when it becomes stiff or unreliable, after a break-in, or when it no longer meets your insurer's requirements.

If your doors use euro cylinders, keyed-alike cylinders can let a single key open all of them.

A little. Lubricating the mechanism once or twice a year and keeping the hinges adjusted helps prevent gearbox failures and snapped keys.

It's strongly advisable. Previous tenants may have kept copies, and a new cylinder protects both the property and the incoming tenant.

Only if the tenancy agreement permits it. Most require the landlord's permission and a copy of the new key.

No. We can arrange access with tenants or collect keys, then send the invoice to the landlord or agent.

Yes. We fit and repair commercial locks before opening or after closing, so trading isn't disrupted.

They're keys for special cylinders that can only be copied with authorisation, giving businesses control over who holds a key.

Yes. We repair locks and door closers on communal entrances for managing agents, housing providers and residents.

We're based in Stratford, London E20.

We work across East London in E1 to E18 and E20. Every area is listed on our coverage page.

Call us, send a WhatsApp message or use the form on our contact page, and we'll agree a time and a fixed price.

Yes. Planned jobs such as lock changes and upgrades are booked for a time that suits you.

Yes. Give us the building name and we'll coordinate access with the concierge or security team.

Yes. WhatsApp is ideal for photos and non-urgent questions, although phoning is quickest in an emergency.